Customer Service Manager

About the role

VoltX Energy is a fast-growing Australian energy business specialising in residential battery, solar and energy solutions. We are looking for an experienced Customer Service Manager to lead our Customer Service team and drive a high standard of customer experience, accountability and performance. This is a hands-on leadership role for someone who thrives in a fast-paced environment and is confident managing people, escalations and operational challenges.

Key responsibilities

• Lead, coach and manage the Customer Service team
• Manage daily workloads, priorities and outstanding customer cases
• Take ownership of complex complaints and escalations
• Monitor response times, service levels and team KPIs
• Ensure customers receive professional and timely communication
• Identify recurring issues and drive root-cause solutions
• Conduct team huddles, coaching and performance reviews
• Work closely with Operations, Installations, Technical and Sales
• Improve customer service processes, systems and workflows
• Ensure accurate CRM records and strong follow-up

About you

• Experience managing a customer service, contact centre or customer operations team
• Strong people leadership and coaching skills
• Experience handling complex complaints and escalations
• Excellent written and verbal communication
• Experience working with KPIs and service-level targets
• Strong problem-solving and organisational skills
• Confidence working in a high-volume, fast-paced environment
• A proactive approach — you identify problems and drive solutions
• Experience in solar, energy, electrical services, trades, installations, telecommunications or another service-based industry will be highly regarded

About us

VoltX Energy is a fast-growing Australian energy business specialising in residential battery, solar and energy solutions.