CUSTOMER SERVICE MANAGER

• Lead and supervise the Customer Service and Documentation teams to ensure efficient and effective SOP, workflow and compliance.

• Coordinate all customer bookings, vessel schedules, and documentation in alignment with Internally and externally.

• Collaborate closely with Principal, Sales, Finance, Operations to ensure seamless execution.

• Oversee export and import documentation processes including B/L issuance, manifest submission, and invoice generation.

• Ensure timely response to customer inquiries and proactive communication regarding shipment and transshipment updates.

• Promote and monitor usage of the E-Commerce platform for bookings and documentation.

• Develop and improve internal SOPs to enhance service quality and operational turnaround time.

• Manage regulatory submissions including customs declarations and compliance with port requirements.

• Monitor KPIs performance metrics, identify gaps, and implement corrective actions as necessary.

• Build and Drive a high performing team, balancing strategy through coaching, mentoring, and performance reviews.

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Maternity leave

Work Location: In person