Customer Service Manager

Tuas

Sign on Bonus

AWS + VB + Quarterly Bonus

Key Responsibilities

Lead, coach and manage the customer service team to achieve service standards and departmental KPIs.

Oversee daily operations, including customer enquiries, complaints, escalations and service delivery.

Manage key client accounts, contract compliance, service reviews and customer relationships.

Supervise sales lead management, proposal preparation, service documentation and invoicing.

Monitor customer satisfaction, analyse feedback and implement service improvements.

Develop and maintain SOPs, training programmes and efficient customer record management.

Drive process improvements and digital transformation initiatives.

Prepare monthly operational reports and provide performance insights to management.

Collaborate with Business Development, Logistics and Operations to resolve service issues and meet customer expectations.

Requirements

Minimum Diploma in Business Administration, Management Studies or other related field

Minimum 2 years of Customer Service Supervisory experience

We regret to inform you that only shortlisted candidates will be notified.

Recruit Lync | 22C1000

Choek Wei Qi Joel | R1877109

At Recruit Lync Pte Ltd, located in Singapore, we are a premier employment agency supported by a team of experienced consultants specializing in various industries such as manufacturing, healthcare, service, and more. We pride ourselves on our values of integrity, trust, respect, and enthusiasm, which guide us in our interactions with both clients and candidates.

Our Mission:
At Recruit Lync Pte Ltd, our mission is to bridge the gap between exceptional talent and leading companies, fostering long-term success for both. We are committed to understanding the unique needs of each client and candidate, ensuring that the perfect match is made every time.

Client and Candidate Support:
We are not just recruiters - we are partners in career growth and business success. Our dedicated consultants work closely with clients to tailor recruitment solutions and with candidates to support their career development through personalized guidance.

Commitment to Diversity and Inclusion:
We believe in promoting a diverse workforce and are passionate about creating opportunities for individuals from all backgrounds. Our commitment to inclusivity drives us to recruit talent that reflects the richness of different perspectives, cultures, and experiences.

Industry Expertise:
With years of industry experience, our consultants have an in-depth understanding of the evolving job market across various sectors, including manufacturing, healthcare, services, and technology. This expertise allows us to connect clients with highly qualified professionals who meet their specific needs.

Endorsement and Partnerships:
Our success is reflected in the continued relationships we have built with well-known companies across multiple industries. From large multinational corporations to dynamic start-ups, we are proud to be the trusted recruitment partner for businesses of all sizes.

Growth and Opportunities for Candidates:
For candidates, working with Recruit Lync offers not only access to exciting job opportunities but also career-building support. Whether you're looking to take the next step in your career or explore new industries, our team provides tailored advice and resources to help you succeed.

What Sets Us Apart:
Our focus on delivering exceptional service to both clients and candidates has earned us the trust of numerous blue-chip companies, SMEs, and start-ups seeking recruitment solutions and expert advice. We understand that building the best team involves finding the right balance of talent, skills, attitude, and personality, and we have a proven track record of assisting clients in identifying and recruiting top talent to add value to their teams.

Looking Ahead:
We aim to continue expanding our network of top-tier clients and candidates, ensuring that our recruitment solutions evolve with the changing demands of the global job market.

We are proud of the team we have built at Recruit Lync, and we are even more proud of the teams we have helped others build.

To learn more about us, please visit our website: https://www.recruitlync.com