Customer Service Manager

Job Title: Restaurant Customer Service Manager

About the Role

We are seeking a warm, energetic, and experienced

Customer Service Manager

to be the heartbeat of our front-of-house operations. In this role, you will oversee guest relations, lead and mentor our front-of-house service team, and ensure every guest who walks through our doors leaves with an unforgettable dining experience.

Key Responsibilities

Guest Relations & Experience:
Greet guests warmly, manage table seating flows, check in on dining experiences throughout service, and handle any guest feedback or complaints with grace and professionalism.

Team Leadership & Training:
Hire, train, schedule, and supervise hosts, servers, and bussers. Foster a positive, collaborative, and high-energy team culture.

Service Operations:
Coordinate seamlessly with the kitchen and bar staff to ensure smooth communication, timely food delivery, and efficient table turnover during peak service hours.

Reservation & Event Management:
Oversee reservation platforms, manage private booking inquiries, and accommodate special guest requests.

Quality & Safety Standards:
Ensure compliance with health, safety, and sanitation guidelines, and maintain immaculate dining room aesthetics and cleanliness at all times.

Qualifications & Requirements

Experience:
Minimum of 3-5 years of hospitality management or customer service experience in a fast-paced restaurant or upscale dining environment.

People Skills:
Exceptional interpersonal, communication, and conflict-resolution skills with a natural passion for hospitality and guest satisfaction.

Operational Know-How:
Familiarity with restaurant POS systems (e.g., Toast, Square, Aloha) and table management software.

Stamina & Flexibility:
Ability to work standing for extended periods and flexibility to work evenings, weekends, and holidays as required by the restaurant industry.

Problem-Solving:
A calm, proactive demeanor under pressure, capable of multitasking during high-volume rushes.

What We Offer

Competitive Salary & Tips:
Attractive compensation package based on experience.

Benefits:
Health insurance and paid time off (PTO) options.

Growth Opportunities:
Clear pathways to advance into general restaurant management.