Customer Service Manager

We’re Hiring | Customer Service Manager - Saudi

Sadarat Al Ta’am is looking for an experienced Customer Service Manager to join our team in Khobar.

Key Responsibilities:

• Lead and manage the Customer Service team and daily operations.
• Monitor customer service performance and key performance indicators (KPIs).
• Ensure timely and effective resolution of customer inquiries, complaints, and issues across all channels.
• Develop and improve customer service policies, procedures, and workflows.
• Analyze customer feedback and service data to identify trends and improvement opportunities.
• Coach, mentor, and develop team members to achieve service targets.
• Handle escalated and complex customer cases professionally.
• Collaborate with Operations, Marketing, IT, and other departments to improve the overall customer experience.
• Prepare regular performance reports and recommendations for management.

Qualifications:

• Bachelor’s degree in Business, Management, Customer Service, or a related field.
• Proven experience in Customer Service Management and team leadership.
• Strong customer-focused mindset with a track record of maintaining high service standards.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Experience with CRM, ticketing, or customer service management systems.
• Strong leadership skills, including coaching and performance management.
• Experience in retail, F&B, hospitality, or other service-oriented industries is preferred.
• Ability to work on-site in Khobar.
• 📍 Location: Khobar, Saudi Arabia