Customer Service Manager

Customer Service Manager

We provide integration of boldest and sexiest bakery for you.

The Rolling Pinn is Bangkok's boldest and sexiest bakery established in 2018. We have set out to make the highest quality desserts with the best ingredients for our beloved customers as we are committed to bringing #cookieclimax right to your doorstep. It began when our CEO, Pinn started baking her favorite desserts which slowly became business when her passion was shared with others. As we continue to grow, our mission is to empower women all over the world through our desserts and we hope that our story will inspire you and that you.

Responsibility

• Develop and manage sales strategies across online channels (chat/call/platforms) and corporate sales to achieve assigned revenue targets.
• Lead, manage, and coach the Sales team (CS Chat/Call & Corporate Sales) to improve performance, productivity, and service mindset.
• Drive corporate sales, including B2B clients, bulk orders, gifting, and special projects; manage corporate inquiries from quotation to order closing.
• Build and maintain strong relationships with corporate clients and key accounts.
• Set, monitor, and evaluate KPIs such as sales revenue, conversion rate, response time, customer satisfaction, and corporate account growth.
• Analyze sales performance, customer behavior, and channel data to optimize sales strategies and processes.
• Coordinate closely with Retail (Packing) and Logistics teams to ensure smooth fulfillment for both retail and corporate orders.
• Handle complex customer cases and escalations professionally.
• Plan and execute promotions and sales campaigns in collaboration with the Marketing team, including corporate-focused campaigns.
• Prepare and present regular sales performance and corporate sales reports to management.

Skills and Qualifications

• Bachelor’s degree or higher in Marketing, Business Administration, or a related field.
• At least 3–5 years of experience in Sales, Online Sales, or Corporate/B2B Sales.
• Proven experience in team management or leadership.
• Strong understanding of chat-based, call-based, online, and corporate sales processes.
• Excellent communication, negotiation, analytical, and problem-solving skills.
• Ability to work under pressure and meet sales targets.
• Ability to communicate effectively in English with foreign executives or international management.

Compensation and Benefits

The Company is pleased to offer the following benefits to eligible employees:

• Staff Discount: 25% discount on company products

• Annual Health Check-up: Comprehensive annual medical examination

• Birthday Benefit: One complimentary 0.5-pound birthday cake during the employee’s birth month

• Meal Benefit: Complimentary lunch provided twice per week (Mondays and Fridays)

• Annual Leave: 8–12 days per year, in accordance with length of service

• Additional Leave Entitlements (Beyond Legal Requirements):

  • Emergency Personal Leave
  • Birthday Leave
  • Funeral Leave (for immediate and extended family members)
  • Wedding Leave

• Training & Development Allowance: THB 3,000 per year to support personal and professional development

• Complimentary Pantry Items: Instant food (e.g., instant noodles, canned fish) and instant beverages (e.g., tea, coffee, cocoa)

• Uniform Provision: Company uniforms provided

• Performance-Based Bonus: Subject to individual and company performance

• Fitness Support Benefit: The Company supports employee wellness by subsidizing 30% of the annual fitness membership fee (applicable to annual payment plans only, subject to company policy)