B
Bonito Designs
Customer Service Manager
Skills
CRMCustomer Support
23 days ago
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Important information
Contract type:
Permanent
Location:
Ahmedabad, Gujarat, India
Work mode:
Onsite
Published on:
1 October 2026
What they need
Role & responsibilities
- Manage and oversee daily customer service operations.
- Lead, train, and mentor the customer support team.
- Handle customer escalations and ensure timely resolution.
- Coordinate with design, sales, and project teams to ensure smooth project delivery.
- Monitor service metrics (response time, resolution time, CSAT).
- Develop and implement customer service policies and procedures.
- Collect and analyze customer feedback to improve service quality.
- Ensure consistent and professional communication with clients.
- Prepare service performance reports for management review.
Preferred candidate profile
- Bachelors degree
- Minimum 2.5 years of experience in customer service management
- Excellent communication and problem-solving abilities.
- Experience handling customer escalations and conflict resolution.
- Proficiency in CRM tools and MS Office.
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