CUSTOMER SERVICE MANAGER

Responsibilities

Supervising the daily operations of the customer service department

Creating a reliable customer loyalty program

Setting customer service goals for team members and helping them reach those goals

Interacting with customers and handling customer queries and complaints in a timely manner

Maintaining relationships with profitable customers

Making weekly and monthly reports and surveys

Staying current on the latest industry trends and techniques

Hiring and training new customer service agents.

Managing the approved budget of the customer service department.

Staying informed on the latest industry techniques and methods.

Qualifications:
A bachelor’s degree in business administration or a related field

Five years of experience in customer service

Proficiency in Microsoft Office Suite

SaaS experience preferred

Highly organized and detail-oriented

Demonstrated ability in project management

57 Employment Agency Pte Ltd was incorporated in Singapore since 2018. Our company is licensed with Ministry Of Manpower, license number 18C9450. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.

As a one-stop human capital solution provider, 57 Employment Agency Pte Ltd intensifies the process of recruiting the potential candidates for our valued clients. To ensure a smooth, hassle free and efficient recruitment process, we also provide the necessary documentations, permit applications, medical check-ups and accommodations for the foreign candidates.

Our team of highly dedicated and competent consultants are unparalleled in providing prompt and effective manpower solutions to our valued clients with their wide range of industries knowledge.