Customer Service Manager

Role Overview

We are seeking a customer-focused and detail-oriented

Customer Service Manager

to join our Corporate Services team. The successful candidate will serve as a key point of contact for clients and manage client relationships while supporting corporate secretarial, compliance, and administrative matters.

The role involves managing client enquiries and service requests, coordinating documentation and statutory requirements, and ensuring clients receive timely and professional support throughout their engagement with the company.

Key Responsibilities

Serve as the primary point of contact for assigned clients and provide prompt, professional and customer-focused support.

Manage client enquiries, service requests and follow-ups relating to corporate secretarial, compliance and corporate services matters.

Manage the client service journey from quotation and onboarding through to ongoing service delivery and account support.

Build and maintain strong client relationships and ensure client requests and concerns are addressed in a timely manner.

Coordinate with clients to obtain information, KYC documents and supporting documents required for corporate secretarial and compliance matters.

Liaise with internal teams, partners, auditors, tax agents, legal counsel, bankers, registered agents and other external service providers where required.

Support the corporate secretarial administration.

Prepare and coordinate board resolutions, shareholders' resolutions, minutes of meetings, AGM/EGM documents and other corporate documentation.

Assist with company incorporations, changes in company information and statutory lodgements through ACRA BizFile+.

Coordinate with offshore registered agents and relevant authorities on annual renewals, regulatory filings, economic substance requirements and certificate requests.

Maintain and update statutory registers, minute books, client databases and corporate records.

Support KYC/AML client onboarding, ongoing due diligence reviews and compliance checks.

Monitor statutory and client service deadlines and follow up with clients to ensure required information and documents are received on time.

Ensure proper maintenance, filing and confidentiality of client and corporate records.

Handle client feedback and service issues professionally and coordinate internally to achieve timely resolution.

Provide administrative and operational support to the Corporate Services team.

Ensure work is carried out in accordance with applicable Singapore corporate and regulatory requirements.

Perform any other duties and responsibilities assigned by management.

Requirements

Bachelor's Degree in Business Administration, Accounting, Corporate Administration or a related discipline.

Preferably 2 to 3 years of relevant experience in customer service, corporate secretarial, professional services or corporate services.

Experience in handling client accounts and communicating directly with clients is preferred.

Familiarity with ACRA BizFile+ filings and Singapore corporate secretarial practices is an advantage.

Knowledge of the Singapore Companies Act and corporate compliance requirements is advantageous.

Experience in KYC/AML procedures and client onboarding is advantageous.

Strong customer service orientation with good interpersonal and relationship-management skills.

Good written and verbal communication skills.

Strong organisational skills with the ability to manage multiple clients, tasks and deadlines.

Detail-oriented, proactive and able to work independently in a fast-paced environment.

Proficient in Microsoft Office applications.

Professional corporate secretarial qualifications such as CSIS/ICSA, or candidates currently pursuing relevant qualifications, would be advantageous.