Customer Service Manager

Roles and Responsibilities :-

• Walk-in Customer management & query resolution

• Cash collection, deposition & maintenance of the accurate records

• Loan Closure cases updation & closure

• Reconciliation of Bank Account - open items

• Coordination with RTO / local authorities for Trade License Renewal

• Timely updation of Receipts, RC to Core Systems & reconciliation

• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards

• Monthly audit of receipts updated and received from collection team

• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections

• Record Keeping and Admin Activities

• Ensure 100% Compliance of Process and policies

• Ensure achievement of targets for:

• PI & Charges collection for the branch

• Cross sale of Insurance & Lead generation

• Conduct Service Camps at Branch & Non-Branch locations

Experience :- Minimum 2 to 4 years of experience, preferably in Financial Services/Banking/FMCG/NBFC