Customer Service Manager

ProMan Staffing is partnering with our manufacturing client to source and hire a Customer Service Manager to join their team in Lombard, IL. This direct hire opportunity

Key Responsibilities:

• Lead, mentor, and elevate the customer service team to deliver exceptional support.
• Direct and resolve customer inquiries, orders, returns, and escalations.
• Drive quotation, order fulfillment, pricing, and delivery execution.
• Leverage ERP and CRM systems to optimize customer and order management.
• Collaborate with Sales, Production, Finance, and Shipping to exceed customer expectations.
• Analyze performance metrics and implement continuous process improvements.

Qualifications:

• Bachelor's degree or equivalent professional experience.
• 5+ years of manufacturing customer service, sales support, or order management experience.
• Proven success leading and developing high-performing teams.
• Strong ERP, CRM, and Microsoft 365 proficiency; SAP experience preferred.
• Excellent communication, problem-solving, and relationship-building skills.
• English fluency required; bilingual English/Spanish preferred.

Why Apply?

Join a growing manufacturing organization where your leadership, customer focus, and operational expertise will directly influence customer satisfaction, team performance, and business success. This role offers the opportunity to make a meaningful impact while leading a critical customer-facing function.