Customer Service Manager.

Info can be shared ATM: -

Basic Up to:
$4200

• AWS + VB + Sign-on Bonus +

$800

transport allowance if drive to work

Tuas

Working hours: Monday to Friday (8am – 5pm)

Your Responsibilities: -

Mentor the customer service team to deliver exceptional service and achieve performance targets.

Oversee sales lead management, proposal generation, service engagement forms (eSEF), invoicing, and major client accounts.

Manage daily customer service operations, ensuring timely resolution of inquiries, complaints, service issues, and escalations.

Maintain accurate customer records and documentation, lead digital transformation initiatives, and ensure compliance with SOPs.

Establish and monitor KPIs, service standards, and monthly operational reports to drive customer satisfaction, retention, and efficiency.

Analyze customer feedback, service trends, and operational challenges to identify root causes and implement service improvements, departmental procedures, and training programs.

You will need: -

Degree in Business Admin

Min 2 years exp in relevant industry

Interested applicants may click "

Apply Now

" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

At Recruit Lync Pte Ltd, located in Singapore, we are a premier employment agency supported by a team of experienced consultants specializing in various industries such as manufacturing, healthcare, service, and more. We pride ourselves on our values of integrity, trust, respect, and enthusiasm, which guide us in our interactions with both clients and candidates.

Our Mission:
At Recruit Lync Pte Ltd, our mission is to bridge the gap between exceptional talent and leading companies, fostering long-term success for both. We are committed to understanding the unique needs of each client and candidate, ensuring that the perfect match is made every time.

Client and Candidate Support:
We are not just recruiters - we are partners in career growth and business success. Our dedicated consultants work closely with clients to tailor recruitment solutions and with candidates to support their career development through personalized guidance.

Commitment to Diversity and Inclusion:
We believe in promoting a diverse workforce and are passionate about creating opportunities for individuals from all backgrounds. Our commitment to inclusivity drives us to recruit talent that reflects the richness of different perspectives, cultures, and experiences.

Industry Expertise:
With years of industry experience, our consultants have an in-depth understanding of the evolving job market across various sectors, including manufacturing, healthcare, services, and technology. This expertise allows us to connect clients with highly qualified professionals who meet their specific needs.

Endorsement and Partnerships:
Our success is reflected in the continued relationships we have built with well-known companies across multiple industries. From large multinational corporations to dynamic start-ups, we are proud to be the trusted recruitment partner for businesses of all sizes.

Growth and Opportunities for Candidates:
For candidates, working with Recruit Lync offers not only access to exciting job opportunities but also career-building support. Whether you're looking to take the next step in your career or explore new industries, our team provides tailored advice and resources to help you succeed.

What Sets Us Apart:
Our focus on delivering exceptional service to both clients and candidates has earned us the trust of numerous blue-chip companies, SMEs, and start-ups seeking recruitment solutions and expert advice. We understand that building the best team involves finding the right balance of talent, skills, attitude, and personality, and we have a proven track record of assisting clients in identifying and recruiting top talent to add value to their teams.

Looking Ahead:
We aim to continue expanding our network of top-tier clients and candidates, ensuring that our recruitment solutions evolve with the changing demands of the global job market.

We are proud of the team we have built at Recruit Lync, and we are even more proud of the teams we have helped others build.

To learn more about us, please visit our website: https://www.recruitlync.com