Customer Service Manager

Customer Service Manager
Genesis Health + Fitness Lawnton

About Genesis Health + Fitness Brisbane:

Genesis Health + Fitness has been a part of the Brisbane community for over 18 years and has 2 leading Clubs in Lawnton and Windsor in North Brisbane. Locally owned and operated, our group includes Genesis Health + Fitness Lawnton and Windsor Clubs. 

Our Clubs have recently undergone full-club upgrades and offer high-quality facilities with large gym and functional training zones, 4 different group training studios, Coaching Zone, Reformer Pilates, sauna and steam room, and a kids club creche; we are the Club for everyone.

Our Lawnton club is also relocating to a larger, brand new, custom-built facility in early 2027!

The Opportunity:

As our Customer Service Manager at our Genesis Health + Fitness Lawnton club, you will play an essential role in building and maintaining a thriving Genesis Health + Fitness Club.

This is a part-time role working Monday-Friday as a part of a dynamic and experienced team.

This diverse role combines customer service, administration, and operational support, with a strong focus on delivering outstanding member experiences, driving member retention and growth, and contributing to the overall success of the club.

Key Responsibilities:

• Deliver exceptional service and support throughout the member journey.
• Drive member retention and membership growth.
• Lead member engagement and community activities.
• Coordinate day-to-day club administration and operational tasks.
• Monitor member feedback and help continuously improve service standards.
• Support club compliance, organisation, and maintain operational standards.
• Work collaboratively with the Club Manager and wider team to achieve club goals and performance outcomes.

To be successful in this role:

• A people-focused professional who enjoys building positive relationships.
• Experienced in customer service, administration, or member-facing environments.
• Highly organised with strong attention to detail.
• A confident communicator who can handle a variety of situations professionally.
• Proactive, reliable, and solutions-focused in your approach.
• Comfortable managing multiple priorities in a fast-paced environment.
• A positive team player who takes pride in delivering great experiences.
• Current First Aid & CPR certificates
• Fitness Industry experience desirable

In return we offer you:

• Initial and ongoing training and support to develop your customer service, sales and leadership skills
• A rewarding commission structure
• 2 x complimentary Premium Genesis Health + Fitness memberships