Customer Service Manager

Customer Service and Lead Qualification Representative

California Roof Pros · Concord, CA (hybrid) · Full-time · $17.00 - 20/h

California Roof Pros is a licensed roofing contractor (CSLB #1158153, GAF Master Elite) repairing and replacing roofs across Northern California, with plans to operate statewide. We're hiring the person who answers our phone.

What you'll do

You are the first voice a homeowner hears when their roof leaks, and the person who keeps our sales team's calendar full.

• Answer inbound calls, texts, and web form leads during business hours, and return every missed one the same day
• Ask the right questions to qualify each lead: property type, roof issue, timeline, ownership, insurance involvement
• Book qualified estimates directly onto our sales reps' calendars
• Make outbound calls to past inquiries, aged leads, and campaign lists to set additional appointments
• Log every contact accurately in our CRM and keep lead status current
• Confirm appointments the day before and reschedule no-shows
• Follow up with customers after the job for reviews and referrals

What we're looking for

• 1+ year in a phone-based customer service, appointment setting, or inside sales role
• Fluent, professional English on the phone; you'll take a live mock call in your first interview
• Comfortable making 40 to 60 outbound dials a day without losing energy or politeness
• Typing and CRM experience (any system; we'll train ours)
• Able to work in our Concord office 2 to 3 days a week, remote the rest
• Home services, construction, or insurance experience is a plus, not required

Schedule and pay

• Monday to Friday, with occasional Saturday coverage during storm season
• $17.00-20/hour, non-exempt, paid biweekly
• Performance bonus per qualified appointment that turns into a signed job
• Paid sick leave per California law; paid holidays

How to apply

Apply on LinkedIn with your resume and two sentences on the busiest phone role you've held. We reply to everyone within three business days.

California Roof Pros is an equal opportunity employer.