Customer Service Manager

Job Overview

We are seeking a dynamic and energetic Customer Service Manager to lead our retail customer service team with enthusiasm and a commitment to excellence. In this pivotal role, you will oversee daily operations, ensure outstanding customer experiences, and foster a positive environment that motivates your team to deliver top-tier service. Your leadership will drive sales growth, streamline processes, and uphold the highest standards of retail management. This position offers an exciting opportunity for a proactive leader passionate about retail sales, team development, and operational efficiency.

Responsibilities

• Lead and supervise the retail customer service team, ensuring high levels of motivation, engagement, and performance.
• Oversee daily store operations including cash handling, POS systems management, inventory control, and merchandising to optimize sales and customer satisfaction.
• Train new employees on customer service protocols, POS systems, product knowledge, and operational procedures to ensure consistent service quality.
• Manage scheduling, shift management, and staffing levels to meet business needs while maintaining excellent customer service standards.
• Handle escalated customer inquiries and complaints with professionalism and effective negotiation skills to resolve issues promptly.
• Monitor inventory levels, assist with purchasing decisions, and oversee stock management to ensure product availability and accurate bookkeeping.
• Collaborate with management on budgeting, sales strategies, pricing policies, and operational improvements to enhance store performance.

Requirements

• Proven experience in retail management or supervisory roles within the retail industry sales team environment.
• Strong leadership skills with demonstrated experience in team management, training & development, and employee orientation.
• Excellent communication skills including managerial communication, phone etiquette, and organizational abilities.
• Multilingual or bilingual abilities are highly desirable to serve diverse customer bases effectively.
• Proficiency in POS systems, inventory management software, cash handling procedures, and basic math skills for retail math calculations.
• Experience with recruiting, interviewing potential employees, payroll processing, bookkeeping, and managing operational tasks such as merchandising and stock control.
• Demonstrated ability to manage budgets, perform pricing strategies, oversee sales management activities, and implement operational improvements.
• Supervising experience in retail store product knowledge application and store operations is essential.
• Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.

Join our team as a Customer Service Manager where your leadership will inspire excellence! We are committed to fostering an inclusive workplace that values innovation and dedication—empowering you to make a meaningful impact every day. This paid position offers comprehensive responsibilities designed for motivated professionals eager to excel in retail management while delivering exceptional customer experiences.

Pay: $56,300.00 - $65,100.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave
• Relocation assistance

Work Location: In person