Customer Service Manager

CUSTOMER SERVICE MANAGER

$75k-$85k/year

We are currently seeking a Customer Service Manager located in the Columbus area. We're thrilled about our rapid growth and excited to offer fantastic opportunities for applicants to join us and reach their career aspirations!

The Customer Service Manager is a Senior-level position that provides leadership and management to a customer service support organization. The Customer Service Manager oversees the daily operations of the customer service team to ensure customers receive efficient, timely, and professional support. Identifies and contributes with the generation of potential sales leads to the organization. This role is responsible for maintaining high customer satisfaction, developing team skills, and improving service processes.

Qualifications:

• 5-8 years of customer service or relevant experience and High School Diploma or equivalent required.
• 5 years supervisory/management experience in managing a customer service organization.
• Must have strong communication, problem solving, and organizational skills
• Self-motivated and goal-oriented person with a drive to succeed to maximize business results.
• Ability to manage and motivate a team.
• Must have excellent communication (written and oral), interpersonal, time management, and conflict management skills.
• Experienced user of Microsoft Office 365 suite.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Key Responsibilities:

• Manage and coordinates activities of workers in Customer Service departments.
• Oversees, onboard and/or conducts training of new or existing employees to include processes, work methods, and procedures.
• Provides employees with timely and accurate feedback of performance reviews, disciplinary problems, material shortages, equipment problems etc. when required or appropriate.
• Responsible for retention, training and continued development of hourly and exempt employees
• Interfaces with cross departmental team members on a daily basis
• Ensures on-time delivery, management of the flow of raw materials and inventory to meet customer commitments.
• Subject Matter Experts on all products, codes and systems
• Handles internal and external customer issues in a professional and timely manner.
• Responsible for ensuring teams performance of time-sensitive order entry and quotes.
• Provides timely and accurate management reporting.
• Works closely with the sales team to ensure estimating adheres to standards, processes, and key performance indicators.
• Processes customer payments.

We are an Equal Opportunity Employer.