Customer Service Manager (พูดภาษาอังกฤษได้เป็นอย่างดี)

1. Role Overview

1. Responsible for the daily management of the Thailand customer service team and KPI achievement, supervising each role's actual work performance, identifying issues through data analysis, developing improvement plans, and driving team execution.

2. Core Profile: A hands-on supervisor who can "manage the team, track execution, read data, and drive results" — not a coordinator-type or overly gentle manager.

2. Hard Requirements

1. Age 25–35, female preferred

2. Experience as Customer Service Supervisor / Team Leader; e-commerce customer service experience preferred, ideally with Shopee/Lazada/TikTok Shop

3. Has led a team of 10+ people, with team members in different roles

4. English capable of basic work communication

5. Good basic skills in Excel/Google Sheets

6. Stability is very important — no frequent job-hopping

3. Core Competencies

1. Strong management ability: Firm personality, management authority, willing to make demands on employees, follow up, and correct them

2. Strong execution ability: Able to push employees to implement new tasks, not just relay company requirements

3. Data analysis ability: Able to analyze specific reasons for KPI shortfalls through data and propose improvement plans

4. Supervision ability: Able to monitor employees' actual work performance, not relying on verbal feedback — must confirm actual completion through data, work records, etc.

5. Adaptability to change: Able to adapt to a fast-changing company environment with continuously adjusted work content, and able to help the team adapt and execute quickly

4. Disqualifiers (Key Exclusions)

1. Coordinator-type or overly gentle managers who dare not make demands on employees

2. Execution style that only relays without following up, or only reports without pushing forward

3. Relying only on employees' verbal feedback without verifying actual completion

4. Frequent job-hopping, poor stability

5. Unable to accept continuously adjusted work content

6. No experience leading a team of 10+ people or managing team members in different roles

5. One-Sentence Summary

We need a supervisor who can truly "manage the team, track execution, read data, and drive results" — not a coordinator-type or overly gentle manager. The company is growing fast and frequently adds or adjusts customer service work, so the candidate must be able to accept change and have the ability to help the team adapt and execute quickly.