Customer Service Manager (Microfinance Industry)

Job Title: Customer Service Manager (Microfinance Industry)

Location: New Delhi, India

Role Overview:

We are seeking a highly motivated Customer Service Team Leader to oversee and manage our customer service operations. The ideal candidate will bring strong leadership skills, industry knowledge, and a passion for guiding teams toward excellence in customer experience.

Key Responsibilities:

• Team management: Lead, mentor, and motivate customer service representatives to achieve performance targets.
• Process improvement: Implement best practices to enhance efficiency and customer satisfaction.
• Industry expertise: Apply knowledge of microfinance and NBFC operations to resolve customer issues effectively.
• Training and development: Conduct regular training sessions to strengthen communication and negotiation skills.
• Performance monitoring: Track KPIs and ensure compliance with company policies and regulatory standards.

Requirements:

• Bachelor’s degree (mandatory).
• Proven experience managing customer service teams in the microfinance or financial services industry.
• Strong organizational, communication, and negotiation skills.
• Ability to work under pressure and deliver results in a fast-paced environment.
• Fluency in English

What We Offer:

• Competitive salary aligned with the New Delhi market for managerial roles in microfinance.
• Opportunities for professional growth and advancement.
• A collaborative work environment with a mission-driven team.

Tipo de puesto: Tiempo completo

Sueldo: ₹40.000,00 - ₹90.000,00 al mes

Lugar de trabajo: Empleo presencial