Customer Service Manager - US

We are a global leader in our space. Simply put, we allow our customers to do the most complex things well and do them to scale. We help organizations make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

Customer Service Manager

Job Responsibilities:

• Accomplishes customer service human resource objectives by recruiting, on-boarding, supporting and coaching employees.
• Communicates job expectations to the team.
• Enforces company policies and procedures.
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Prepares annual budgets.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Qualifications / Skills:

• Excellent verbal and written communication skills.
• Strong decision-making and leadership skills.
• Ability to transfer your skills to other employees through training and mentoring.
• Tracking budget expenses.
• Developing standards.
• Conflict resolution: Customer service manager must quickly and effectively resolve customer issues, particularly when a customer is unhappy with the company’s product or service.

Education and Experience Requirements:

• Bachelor’s degree in Business Administration or a related field.
• 10+ years’ experience in customer service.
• 5+ years’ supervisory experience.
• Experience in customer service.
• Proficiency with Microsoft Office Suite and Google Docs.

We are fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a recruiter.