Customer Service / Office Administrator

Office Administrator required for our busy manufacturing business in Tividale, Oldbury. Our priority is to ensure that our customers’ requirements are met efficiently and professionally. We are a growing international business, able to offer a reliable income with long-term prospects.

Key responsibilities:

• Deal with enquiries from customers, suppliers and a wide range of colleagues demonstrating excellent communication, verbal or written. Take messages and convey information as required, acting appropriately at all times, upholding confidentiality as necessary. Recognise and escalate issues appropriately in a timely manner ensuring compliance with standards set for customer contact to ensure customer queries are dealt with effectively and closed satisfactorily.
• Using accounting software raise purchase orders as directed for supply of goods, ensuring receipt and adherence to agreed purchasing systems and procedures. Support the business with accounting software input and key administration tasks eg CRM, stoppages, notifications & invoicing.
• Book training and raise orders when required.
• Assist at meetings, taking notes, producing relevant documentation and circulating to appropriate people, ensuring confidentiality, appropriateness of receivers and accuracy of documentation.
• Undertake ad-hoc tasks and assist with projects as required, completing work within agreed deadlines.

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Knowledge, Experience & Skills:

• NVQ Level 2 Business Administration - Desirable
• GSCE in Maths and English.
• Some experience in business accounting software packages – Desirable
• Proven experience in a customer service area.
• Proven experience of administration.
• Some experience of working as or with volunteer(s).
• Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.
• Ability to deal with difficult and potentially confrontational situations.
• Confident in the use of the MS Office word processing and spreadsheet software.
• Confidence, patience, politeness, tact and diplomacy, when addressing customer enquiries
• Ability to work well under pressure.
• Good personal presentation, especially when working with customers face to face**.**

Pay: £13.00-£14.00 per hour

Expected hours: 36.5 per week

Benefits:

• Casual dress
• Company events
• Free parking
• On-site parking

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person