Customer Service Officer- APAC

NATURE AND SCOPE OF POSITION

·           Coordinate order administration, communicating both internally (customer service & logistics division) and externally (franchisees & partners) to ensure the fulfillment of sales order and as per customer’s request

·           Support the team on order amendments for wholesale customers in the OET (Order Entry Tool) and SAP and the EDI system

·           Manage customer orders, bulk orders, invoicing, despatching and follow up shipments

·           Facilitate order confirmations, price list and replenishment

·           Manage order reallocation when stock is moved into different customer location

·           Facilitate customer order reports on SAP and updating those in Excel ready to be sent out to customers

·           Dealing with commercial returns and any associated credit notes on SAP

·           Creating composition files for customers using SAP and PLM (Product Lifecycle Management system)

·           Follow up warehouse activities to ensure we ship on time and with correct packing roles and certificates

·           Aftersales claim process management, including components flow and quality issue management

·           Create documentation for letters of credit in order to submit payment to the bank

·           Communicate effectively with all departments especially finance department and external customers and partners around the world

·           Sales administration support e.g. new account setup, payment request etc.

Qualification/Education

·     Degree holder in Business related discipline

Experience Required

·     3-6 years on customer service, logistics related, experience working with finance dept.

Particular skills/knowledge required

·     Excellent negotiation and analytical skills

·     Strong focus on sales performance

·     Excellent in MS Excel and Powerpoint

·     Detail-minded and able to work under pressure

·     Strong communications and interpersonal skills

·     Good command of written and spoken English and Chinese

·     Provide excellent internal and external customer service

Characteristics required

·     Demonstrable ability to use initiative and be proactive

·     Courageous, passionate and open-minded

·     Work as a team player;

·     Response positively to feedback and direction;

·     Full of energy and drive;

·     Highly organised with an ability to multi task

·     Pleasant and accommodating disposition

·     Innovative and proactive, with a “can do” approach

·     Well presented with the ability to communicate confidently