Customer Service Officer / Campaign Manager

About IVE

IVE Group is Australia’s largest diversified marketing company, delivering end-to-end solutions that take clients from idea to execution. We bring together creative, content, CX and data with print, packaging, logistics and distribution to deliver practical, scalable outcomes for our clients.

Our strength is in how we operate. With large production sites, warehousing and distribution capabilities across the country, we deliver consistently at scale while maintaining a strong focus on safety, quality and performance.

We employ more than 2,000 people nationally, and it’s the capability, experience and commitment of our teams that underpin everything we do.

About The Role

Based in our state-of-the-art new premises in Kemps Creek NSW, we are currently seeking a customer-focused, passionate Customer Service Officer / Campaign Manager to join our CX & Data business unit as part of our Client Delivery team. You will be customer-facing managing a portfolio of accounts and build your own relationships with key stakeholders.

As a Customer Service Officer / Campaign Manager, your main responsibilities will be:

• Managing a range of different types of campaigns including essential and direct mail.
• Engaging in campaigns across multiple channels including digital channels and traditional mail for Australia's leading organisations.
• Executing one-to-one communication projects and campaigns, whilst providing exceptional customer service to our clients that exceeds their expectations.

Key Requirements

• Experience in the data-driven communications space including essential mail and marketing, digital marketing, marketing automation.
• A strong understanding of traditional and digital multi-channel campaigns
• An unrelenting focus on the customer – you will represent the customer in our business.
• The ability to develop value-adding and productive relationships with clients and internal stakeholders/departments.
• The capability to develop and manage project and campaign timelines.
• The power to work autonomously but collaboratively in a team environment with minimal direction.
• Knowledge or NetSuite ERP beneficial
• The traits of a true communicator with a desire to keep the customer informed.
• Excellent time management and organisation skills.
• A team player with a great work ethic and desire to succeed.
• Complement our company values – genuine, driven, specialised and collaborative.
• Strong attention to detail.
• A demonstrated history of working with print, data, mail house or digital marketing services.

Our Culture and Benefits

As part of our IVE Care program, we invest significantly into employee wellbeing, diversity & inclusion, and workplace health & safety. This has helped us to remain the employer of choice across all sectors that we operate in and attract the best talent.

Our environment is supportive and friendly. If you thrive on being challenged and want to grow professionally, this is a great opportunity.

If this sounds like you, please Apply Now and attach your resume and cover letter!

Applicants must have the right to live and work in Australia.

Job summary

IVE is Australia's leading multi channel communications company. We are looking for an experienced CSR / CM to join our team in Kemps Creek NSW.

• Busy and dynamic role
• Supportive and fun culture
• Be part of a company that values innovation, quality, and customer connection