Customer Service Officer (Chinese Speaking)

Job Summary:

We are seeking a motivated and service-oriented Customer Service Officer (Chinese Speaking) to join our dynamic team. The ideal candidate will provide multilingual support to clients through live chat, email, and phone, ensuring a smooth trading experience in the financial markets. This role requires excellent communication skills, problem-solving ability, and a passion for delivering exceptional customer service in a fast-paced, international environment.

Key Responsibilities:

• Provide responsive and professional support to clients via live chat, email, and phone.
• Identify customer issues, research solutions, and guide clients through troubleshooting or corrective steps.
• Handle and resolve customer complaints efficiently and professionally.
• Perform back-office and client accounting support tasks, ensuring records are updated accurately.
• Coordinate with internal teams to ensure smooth and timely customer service.
• Maintain a solid understanding of Bitcoin, Stocks, Metals, and Finanancial Products.
• Manage multiple tasks effectively while maintaining attention to detail.

Qualifications:

• Bachelor’s Degree or Higher in any related field preferred
• Native Thai Speaking andFluent in Chinese and English. (HSK 5 is preferred).
• Experience 2-5 years as a Customer Service or related field.
• Experience in the financial industry is a strong advantage.
• Available to work Monday to Friday, 00:00 am –08:00 am and 08:00 am –16:00 pm (shift-based) and Must Ability to work a flexible shift schedule.
• Strong computer literacy and the ability to learn new systems quickly.
• Flexible, detail-oriented, and analytical with excellent communication skills.

Location: 1788 Singha Complex, Room No. 1707, 17th Floor, New Phetchaburi Road, Bang Kapi Sub-district, Huai Khwang District, Bangkok 10310

Employee Benefits:

• Annual Leave
• Birthday Leave
• Social Security Fund
• Group Health Insurance (Eligible after 1 year of service)
• Annual Health Check-up
• Travel Allowance 1,500 THB/Month
• Food Allowance 155 THB/Day
• Phone Allowance (for some positions)
• Overtime pays (x2 on Sat-Sun and x3 on Public Holiday)
• Performance Bonus
• Performance-based Salary and Position Adjustment
• Company Events, Team Outings & Training Programs
• Overseas Company Trips
• Free Snacks, Coffee & Tea
• Friday Snack Day