Customer Service Officer

Client Relationship Officer
Full Time | Competitive Salary | Join a Growing Team
We're looking for an enthusiastic Client Relationship Officer to join our team. This is an excellent opportunity for someone who enjoys speaking with customers, identifying sales opportunities, and making a genuine impact on business growth.

About the Role
Reporting to the National Sales Manager, you'll be the first point of contact for many of our customers, providing exceptional service while proactively developing relationships that generate repeat business and increase customer engagement.
Your day will include a mix of customer service, showroom support, outbound relationship building and sales administration.

Key Responsibilities

• Deliver exceptional customer service across the showroom, phone, and email enquiries
• Build strong customer relationships through proactive outbound calls and follow-up on sales opportunities
• Respond to enquiries relating to products, orders, stock availability, returns, and deliveries
• Promote new products, specials, and identify opportunities to increase customer sales
• Maintain accurate customer records, notes, and sales opportunities
• Support showroom presentation, sample management, and new customer onboarding

About You
You'll thrive in this role if you have:

• Previous experience in retail or physical product sales & customer service
• Confident communicator with excellent relationship-building and customer service skills
• Strong organisational skills with excellent attention to detail
• Proactive and sales-focused, with the ability to identify growth opportunities
• Highly organised with strong attention to detail and the ability to multitask
• Comfortable using CRM systems and Microsoft Office (experience preferred)

What's on Offer

• Full-time permanent position.
• Opportunity to develop your sales and relationship management career.
• Ongoing training and professional development.
• Stable, growing business with long-term career opportunities
• Convenient workplace with a modern showroom environment

If you're someone who enjoys connecting with people, delivering exceptional customer experiences, and contributing to business growth, we'd love to hear from you.
Apply now with your resume and become part of a team that values customer relationships and rewards initiative.