Customer Service Officer

Who we are

TOMRA Cleanaway is Australia’s leading container deposit scheme network operator and commodity management provider. Delivering accessible and convenient refund/collection point networks across some of Australia’s largest markets. We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.

Your new role

• 5 Star Customer Service.
• Data entry.
• Respond to internal and external customer queries.
• Answering phone calls on first ring.
• Manage relationships between stakeholders and provide first line resolution.
• Manage customer complaints to resolution, following set procedures.

Your skills and experience

• Exceptional phone manner
• Previous experience in data entry
• Highly organised
• Excellent communication and time management skills
• Intermediate skills in MS office suite are required
• Previous experience using CRM tools e.g., Sales Force would be highly regarded
• Understanding of urgency and working towards set KPIs and SLAs

What we offer

• Competitive Salary Package
• Learning and development opportunities
• Scope for growth within the business
• Support from a strong network of business partners
• Employee share program
• Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more

How to apply

TOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.

If you are studying or balancing other life activities and this sounds like the opportunity you’ve been waiting for, please forward your resume and cover letter by clicking Apply.

www.TOMRACleanaway.com.au