Customer Service Officer

ABOUT THE JOB

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

• Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
• Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
• Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
• Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
• Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
• Maintain and update customer records in the system with precision and attention to detail.
• Ensure compliance with data privacy policies while handling sensitive customer information.
• Stay updated on products, services, and promotions to provide relevant and informed assistance.
• Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

• Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• Fluent in English and Bahasa Malaysia (additional languages are a plus).
• Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.
• A good understanding of the company’s products and services is necessary to deliver accurate and effective customer support.
• Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.
• Strong customer service mindset with a genuine passion for assisting others.
• Willingness to work flexible shifts, including both day and night rotations.
• Prior customer service experience is an added advantage.

LOCATION

Cyberjaya & Petaling Jaya.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal credit that keep you fueled throughout the day.
• An in-house futsal court and badminton court for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.