Customer Service Officer

Capital Transport is Australia’s largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions. Join a team that will support you every step of the way.

As the Customer Service Officer, you will report directly to the Customer Service Supervisor. You’ll be the first point of contact for our clients, ensuring every call, booking, enquiry and service issue is handled with accuracy, urgency and care. You will play a key role in maintaining the customer experience, resolving issues before they escalate, and supporting major accounts, regained clients and high‑value customers.

We are currently located in Rydalmere 2116, and excited to be moving to a brand-new office in Kemps Creek 2178 Late -2026! We are looking for both causal and full-time positions to fill.

Why Join Us?

• Earning potential:$65,000 - $70,000 + Super (Full-time)
• Vibrant culture: Birthday celebrations, social events and MORE!
• Room to grow: No experience required! Ongoing training, development and real career progression

What you’ll be doing:

• Capture booking details accurately—goods, dimensions, weight and instructions.

• Follow all Manual Handling and Dangerous Goods requirements.

• Promote online booking and tracking tools to enhance client experience.

• Resolve client queries on the first call whenever possible.

• Update the Transport System with all changes and notes.

• Action the daily Concern Report and resolve issues promptly.

• Reconnect with regained clients and address any concerns.

• Call major clients by 10am to identify down trade and secure bookings.

• Work closely with subcontractors and internal teams to resolve service issues.

• Escalate urgent or at‑risk deliveries through the right channels.

• Promote our national service offering to support business growth.

• Manage the shared bookings inbox.

• Support your manager with reporting and admin tasks.

About You

You will thrive in this role if you have:

• Strong communication and interpersonal skills
• A friendly, professional phone manner.
• High attention to detail and accuracy
• A proactive, solutions-focused approach
• Ability to manage competing priorities in a high‑volume environment
• Drivers licence & full working rights

How to Apply:

Apply NOW through Seek with a cover letter addressed to Emily Furtado – Customer Service Manager. We’re excited to hear how you can contribute to our team!