Customer Service Officer

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a professional and customer-focused Customer Service Officer to provide exceptional service and build positive customer relationships. This role is ideal for individuals who enjoy helping people, solving problems, and developing their professional communication skills in a supportive environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to questions regarding products and services.
• Identify customer needs and provide appropriate solutions.
• Assist with resolving customer concerns promptly and professionally.
• Support customer satisfaction and engagement initiatives.
• Maintain organized records of customer interactions.
• Collaborate with team members to achieve service goals.
• Represent the company with professionalism and a positive attitude.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Customer-focused mindset.
• Reliable, adaptable, and detail-oriented.
• Previous customer-facing experience is a plus but not required.