Customer Service Officer

Job Responsibilities

• Provide billing, invoicing, cashier and admission services to hospital patients and clients
• Follow up payment with clients, clinics, corporate and insurance companies
• Ensure customer satisfaction and provide professional customer support
• Maintaining a positive, empathetic and professional attitude toward customers at all times

Requirements

• Form 5 or above
• Prior experience in hospital, hotel, airline or insurance company preferred
• Experience in the area of billing and cashier would be an advantage
• Proficient in both spoken and written English and Chinese
• Customer-oriented with excellent communication and interpersonal skills
• Team player, and able to work independently and under pressure
• Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
• Able to work on shift duties

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!