Customer Service Officer

Banking | Fresh Graduates Welcome!

About the Role

Join a dynamic Customer Service team within the banking industry, providing professional and timely support to customers in a 24/7 service environment.

Key Responsibilities

• Handle customer enquiries and provide prompt, accurate solutions.

• Resolve customer requests and complaints professionally.

• Provide information on banking products, services and self-service options.

• Perform necessary customer follow-ups and maintain accurate records.

• Deliver a consistently high standard of customer experience.

• Maintain confidentiality and integrity of customer information.

Requirements

• Diploma holder with relevant working experience; fresh graduates are welcome to apply.

• SPM/STPM holders with relevant experience may also be considered.

• Call Centre, Banking or Customer Service experience is an advantage.

• Good spoken and written English, BM. Ability to speak Mandarin is an advantage.

• Customer-focused with good communication and telephone etiquette.

• Willing to work rotational shifts, weekends and Public Holidays in a 24/7 operation.

Only shortlisted candidates will be notified.