Customer Service Officer

Opal is an innovative and solutions led paper and packaging group striving for excellence in everything we do. A member of NIPPON PAPER GROUP, Opal has operations in Australia and New Zealand, making us one of Australasia's leading packaging companies.

Discover Opal…

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability!

Discover the Opportunity...

An exciting opportunity has arisen to join the Opal Packaging Plus customer service team based in Truganina.

If you are someone who isn't afraid to pick up the phone to get things sorted, takes direction well, and picks up new systems easily, this is the role for you!

What you'll be doing -

• Acting as the first point of contact for incoming calls and emails, building strong relationships, and addressing queries promptly with a true problem-solving mindset.
• Accurately entering and managing sales orders, updating pricing in ERP systems, handling sample requests, and collaborating closely with the sales team.
• Monitoring back orders and stock movements, actioning complaint resolutions, and processing credit documentation or product returns.
• Assisting with basic accounting tasks such as data entry of supplier invoices, payment allocation and reconciliation and pallet coordination.

Why you'll love working with us -

• Join a friendly, easy-going small team who are eager to collaborate, support your growth, and teach you the ropes.
• No two days are the same. You'll combine customer interaction with analytical problem-solving and administration.
• Play a hands-on role in keeping our operations running smoothly and ensuring our customers receive outstanding service.

Discover Yourself…

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have:

• At least 1+ years of experience in a fast-paced customer service or sales support environment with a natural inclination to empathise, ask questions, and solve problems.
• Strong written and verbal communication skills, with a confident, phone-friendly attitude to resolve issues directly.
• Solid Excel skills and ability to learn new systems easily.
• Curiosity, be keen to learn, meticulously organised, and comfortable managing competing priorities.
• Ability to work full-time on-site in Truganina during standard office hours, 9:00am to 5:00pm, Monday to Friday.

Discover more…

By visiting our website at www.opalanz.com