CUSTOMER SERVICE OFFICER

主要職責 :

• 處理住戶日常查詢及投訴，提供及時且專業的解決方案
• 定期巡查樓宇各區域，緊密跟進設施維修進度，適時向上匯報
• 監督保安、清潔及其他外判承辦商，確保服務質素符合標準
• 執行單位交收、驗收及辦理相關手續
• 負責日常行政及文書支援工作
• 聯繫合作伙伴、服務供應商、居民及內部部門，維持各項服務運作暢順

Key Responsibilities ：

• Handle daily enquiries and complaints from residents, and deliver quality, timely and professional solutions.
• Conduct regular inspections of various building areas, closely follow up on facility maintenance progress and report to supervisors in a timely manner.
• Supervise security, cleaning and other outsourced contractors to ensure service quality meets required standards.
• Carry out unit handover and acceptance, and complete relevant procedures.
• Provide day‑to‑day administrative and clerical support.
• Liaise with partners, service suppliers, residents and internal departments to ensure smooth operation of all services.

資歷要求 :

• 持有物業管理、設施管理或相關學科文憑或以上學歷
• 具備 2 年或以上客戶服務工作經驗，有物業、客戶服務、設施營運、社福 / 非牟利機構經驗優先
• 良好粵語，一般普通話及英語；具良好中英文讀寫能力
• 熟練操作中英文電腦系統（如 MS Office），具良好數據處理及報表製作能力
• 主動積極，責任感強，具優秀服務態度與溝通技巧

Requirements

• Diploma or above in Property Management, Facility Management or related disciplines.
• Minimum 2 years of customer‑service working experience. Experience in property management, customer service, facility operation, social welfare or non‑profit organisations is preferred.
• Good command of Cantonese, conversational Putonghua and English; with good written and reading proficiency in both Chinese and English.
• Proficient in bilingual computer systems (e.g. MS Office), with sound capabilities in data processing and report preparation.
• Proactive, highly responsible, with excellent service attitude and communication skills.

5-day work ,Mon-Fri, 9:00 – 18:00

About us

Securexpert Solutions Limited is a leading customer service and business solutions provider committed to delivering exceptional value to our clients and partners. With a focus on innovation, reliability, and customer-centric service, we have established ourselves as a trusted name in the industry. Our team comprises dedicated professionals who are passionate about providing outstanding support and driving business success. We foster a culture of collaboration, continuous improvement, and respect for all team members. We are proud of our achievements and remain committed to creating an inclusive workplace where talent thrives and customers receive the exceptional service they deserve.