Customer Service Officer

ABOUT US

Join one of Australia’s largest residential conveyancing firms—and do it from beautiful Brisbane.

At Keylaw, we help thousands of Australians achieve their property dreams each year. With 10 offices across Queensland, Victoria, and the Northern Territory, we deliver high-quality residential conveyancing at a low cost, powered by smart tech and a genuine commitment to exceptional client service.

We’re now looking for a motivated Client Services professional to join our Brisbane Head Office and be part of a friendly, high-performing team.

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THE ROLE

If you love helping people, thrive in fast-paced environments, and enjoy being the reassuring voice on the other end of the phone, this is the role for you.

As part of our Client Services team, you’ll manage inbound calls, guide clients with clear information, and connect them with our expert Property Team. You’ll be the first point of contact—making every call feel easy, and every client feel supported.

What you’ll do:

• Handle incoming phone calls and some email enquiries
• Provide friendly, accurate information about our services
• Log interactions and maintain client details in our cloud-based systems
• Collaborate with internal teams to ensure client needs are met
• Work business hours only—your evenings are yours

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ABOUT YOU

You’ll be a great fit if you:

• Communicate clearly, proactively, and with confidence
• Are committed to outstanding client service
• Adapt easily to varying workloads
• Can work well both independently and within a team
• Are organised, proactive, and detail-oriented
• Have experience in a busy reception, call centre, or customer-facing phone role

Qualifications:
Completion of Year 12 plus experience in a call centre or similar role is essential.

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WHY JOIN KEYLAW?

• Be part of a team that values innovation, teamwork, and growth
• A relaxed, modern office environment—no corporate stuffiness
• Learn industry-leading systems and processes
• Enjoy flexible work arrangements and work-life balance
• Join a supportive, inclusive workplace that celebrates success

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READY TO APPLY?

If you’re looking for a role where you can make a real impact and grow your career, we’d love to hear from you.

Please email your PDF resume directly to Nick Wiedman at:
[email protected]

Isn’t it time for a chat? Unlock your next chapter with Keylaw.