Customer Service Officer

About the Role

We are seeking a customer-focused Customer Service Officer to join our team and provide exceptional service to our growing customer base. As the first point of contact for a portfolio of customers, you will play a key role in building strong relationships, ensuring orders are processed accurately, and delivering solutions that create a positive customer experience.

This is a varied and fast-paced role that combines customer service, relationship management, administration, order processing and problem-solving. Working closely with our Sales, Logistics and Operations teams, you will contribute to the smooth delivery of products and services while supporting business growth and customer satisfaction.

Key Responsibilities

• Manage customer enquiries via phone and email, providing timely and professional support.
• Process customer orders and invoices accurately and efficiently.
• Build and maintain strong relationships with an existing portfolio of customers.
• Support sales initiatives and identify opportunities to add value for customers.
• Coordinate with logistics and operations teams to ensure timely order fulfilment and delivery.
• Resolve customer issues and provide practical, customer-focused solutions.
• Work collaboratively with stakeholders across the business to achieve positive outcomes.
• Contribute ideas and continuous improvement initiatives to enhance customer experience and team efficiency.

About You

• Previous experience in customer service, customer support, internal sales or account coordination.
• Strong communication and relationship-building skills with a customer-first approach.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused mindset with strong problem-solving abilities.
• Confidence using Microsoft Office applications, particularly Outlook, Excel and Word.
• Experience with ERP systems is advantageous, although full training will be provided.
• A genuine passion for delivering outstanding customer service and building strong customer relationships.

What We Offer

• Permanent full-time role within a growing and successful Australian business.
• Ongoing learning, training and development opportunities.
• Supportive, collaborative and customer-focused team culture.
• Access to health and wellbeing initiatives for you and your family.
• Exclusive employee benefits through Maxxia Rewards.
• Generous discounts on Helly Hansen products and Tassal seafood.
• Career development opportunities across the broader Tassal business.
• The opportunity to make a real impact while building a rewarding long-term career.

Who are we?

Our people each contribute in different ways, embracing our business values and harnessing our can do – safely culture with purpose and intent.  Our shared values are an essential part of our business culture, they define us. They underpin and guide our commitment, attitude, how we work and the quality of our products. We are passionate, we achieve together, we own it and we can do safely.

If you are passionate about people, sustainability, and are ready for an exciting opportunity, we encourage you to apply for this position with your Cover Letter and Resume. We encourage early applications as we review on a daily basis.

If you have any questions, please email Jeff at [email protected]