Customer Service Officer

Customer Service Officer – Student Services

Permanent full-time | Parramatta | Office-based/Hybrid

Help students take their next step

Our Customer Service Officers are often the first people prospective students speak with and a continuing point of support throughout their training.

You will help people understand their options, complete their enrolment and navigate their training journey. At the same time, you will keep records accurate, follow up outstanding actions and work closely with trainers and other team members.

This role combines customer service, administration and practical problem-solving. It would suit someone who enjoys helping people but also understands that good service depends on accuracy, organisation and follow-through.

About Asset College

Asset College is an award-winning registered training organisation that has delivered vocational education and training since 2006.

We specialise in education for the security industry, including security operations, investigations, technical security, cyber security, firearms safety, risk management, leadership and related fields.

For 20 years, we have helped people develop practical skills, gain recognised qualifications and progress their careers.

What you will do

• Respond to course enquiries by telephone, email and in person, providing clear and accurate information
• Guide prospective students through applications and enrolments, including following up enquiries and outstanding requirements
• Support current students, respond to questions and ensure issues are resolved or referred to the appropriate person
• Maintain accurate student, enrolment and communication records across our management systems
• Coordinate course administration and assist with routine reporting, funding, compliance and improvement activities

What success looks like

You will be successful in this role when:

• Students receive accurate information and timely support
• Enquiries and outstanding actions are consistently followed up
• Enrolments and student records are complete and reliable
• Problems are owned, resolved or escalated appropriately
• Trainers and other team members are kept informed
• You look for sensible ways to improve the student experience and our administrative processes

What you will bring

We are looking for someone who is approachable, dependable and comfortable taking responsibility for their work.

You will have:

• Experience in customer service, administration or a similar role
• Strong verbal and written communication skills
• The ability to communicate confidently with people from diverse backgrounds
• Excellent organisation, accuracy and attention to detail
• The ability to manage competing priorities and follow tasks through to completion
• Confidence using Microsoft 365 and learning new digital systems
• Sound judgement and a practical approach to solving problems
• The ability to work independently while contributing to a collaborative team

Previous experience in vocational education and training, student administration, aXcelerate or Student Convert would be advantageous but is not essential. Training and support will be provided.

Applicants must have the right to work in Australia.

Why join Asset College?

• Permanent full-time employment
• Above award + plus superannuation
• A structured introduction to the role and our systems
• Ongoing training and professional development
• Employee Assistance Program
• Free on-site parking
• Hybrid working arrangements following successful completion of initial training
• The opportunity to contribute to an established national training organisation
• Work that directly supports people to develop skills and progress their careers
• Traineeship options

How to apply

Please submit your résumé and a short cover letter of no more than one page addressing:

1. Why this role interests you
2. An example of how you have resolved a customer service or administrative problem
3. Your availability to commence

We welcome applications from people with different backgrounds, experiences and career paths. If you have strong customer service and administration skills but have not worked for a training organisation before, we still encourage you to apply.