Customer Service Officer

CUSTOMER SERVICE OFFICER | ON CALL | WAIKATO

• On Call - work as and when required
• Location: 583 Anglesea Street, Hamilton
• $28.20 per hour
• Box Lobby operating hours: 04:00 - 17:30

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Working from our Waikato Box Lobby,  our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our front counters and by phone.  You'll champion our products and services, provide suggestions and access information for our customers.   Each day is busy and varied and will see you developing your problem-solving skills.

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to the growth and prosperity of our beautiful Aotearoa.

SHIFT AVAILABLE:

1. ON CALL - be available between Monday to Saturday 04:00 - 17:30

Day to day you will:

• Interact with customers whilst ensuring high levels of customer satisfaction.
• Keep an eye out for opportunities to improve the way we deliver our services.
• Sorting and organising parcels (some heavy lifting is required)

About You:

To be successful in this role you will ideally have a background in customer service, retails skills or experience in mail/ parcel sorting.

What we need from you:

• Proven previous experience in a customer facing roles
• Availability to work as and when required
• Have reliable transport to get to work on time
• Problem solving skills - can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

What can we offer you?

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.