Customer Service Officer

Customer Service Officer

We are looking for an outgoing and enthusiastic Customer Service Officer to join our team. This is a permanent, full-time role based onsite at our office in Wangara.

ABOUT US

Australian Outdoor Living, a family-owned and operated business, has proudly served homeowners across the nation for 20 years, building a reputation as a trusted leader in the home improvement industry. With 6 strategically located branches nationally, we bring our expertise and high-quality products to communities across Australia. Our comprehensive range of outdoor home improvement solutions caters to diverse needs and budgets, we enhance our homeowners’ outdoor living spaces.

ABOUT THE ROLE

As a Customer Service Officer, you’ll work directly with our customers to offer appropriate solutions to their enquiries and communicate our products in a professional and enthusiastic manner. You will also be a driving force behind our Sales Teams through setting appointments, scheduling resources and creating new leads.

Key Responsibilities include:

• Handling inbound customer enquiries
• Converting the enquiries to an appointment for our Sales Consultants
• Scheduling Sales Consultant resources and allocating work
• Proactively resolve customer issues and provide valuable feedback to management.
• Meticulously record, report, and maintain lead data according to company policy.
• Ensure timely and effective follow-up with all generated leads.

ABOUT YOU

• Demonstrated success in lead generation, outbound / inbound sales, and achieving sales targets.
• Accurate data entry, database management, and meticulous record-keeping.
• A big, bright personality – someone who is not afraid to spark up a conversation
• Proficient in generating referrals, leads, and efficiently resolving customer issues.
• Punctual, reliable, and able to work independently or as part of a team.
• Available for full-time hours across a five-and-a-half-day rotating roster

WHAT WE CAN OFFER

• Inbound enquiries - no cold calling required!
• Generous Bonus Incentives
• Salary package paid weekly
• Comprehensive training, development, and support
• Onsite parking
• A fun, vibrant team culture with regular social events.

To apply, please submit your application via seek with your resume and a cover letter outlining why you'd be a perfect fit for this role.

Please note that only shortlisted candidates will be contacted Australian Outdoor Living is an equal opportunity and non-discriminatory employer and encourages applicants from diverse cultures and backgrounds to apply. Applicants must have the right to work in Australia.