Customer Service Officer

Kal Tire’s Mining Tire Group are an independent mining tyre supplier and trusted partner to some of Australia’s leading mines. We support more than 20 open pit and underground mines across five major mining regions, including Papua New Guinea, and are committed to sustainability through Mining Tyre Recycling.

About Us:

Kal Tire Mining Tire Group Australia is seeking a Customer Service Officer to join our Kalgoorlie team. You’ll work for a company that values recognition, development, and a supportive, collaborative work environment.

About the Position:

This role is central to our operations, supporting the Branch Manager and Business Development Managers in delivering exceptional customer service and operational efficiency. You’ll manage customer enquiries, quotations, order processing, logistics coordination, invoicing, and reporting, ensuring the smooth running of our sales and service operations.

Key responsibilities include:

• Managing and administrating customer service requests and enquiries across your region.
• Supporting sales activities, quotations, and customer communications.
• Coordinating orders, logistics, invoicing, and non-stock purchases.
• Administering customer portals and Dynamics WIP/day-end processes.
• Providing reporting on sales, stock movements, procurement, and logistics.
• Supporting work-in-progress updates and revenue forecasting.
• Ensuring compliance with Kal Tire’s Safety Management System and internal administration standards.

This is a full-time Monday-Friday role based in Kalgoorlie, with occasional travel to meet customers.

The Benefits:

• Career development and training opportunities
• Monthly reward & recognition program
• Collaborative, high-performing team environment

About You:

• Minimum 2 years’ experience in internal sales, business administration, or product support (tyre and rim knowledge preferred but not essential)
• Strong customer service focus and excellent communication skills
• Proficient in Microsoft Office Suite
• Strong analytical, critical thinking, and negotiation skills
• Ability to build and maintain relationships with internal and external stakeholders
• Secondary education or equivalent
• Ability to travel occasionally with Branch Manager and Business Development Managers

How to Apply:

Click Apply or contact our recruiter on [0456 987 432](tel:0456 987 432) or email [email protected] for more information.

Kal Tire encourages workplace diversity and welcomes applications from women and candidates of Aboriginal and Torres Strait Islander descent.