Customer service officer

Who are we? What do we do?

Manning Audiology is a privately owned independent Audiology Service Business service in the local communities. Our mission is to be the preferred hearing healthcare provider and improve people's lifestyles with better hearing. Over the past 16 years since the business started, we have transformed thousands of lives with our excellent service delivery model & state-of-art technologies.

About the Role

This is a fantastic opportunity for a Customer Service Super Star to join our fast-growing organization. We are looking for a passionate, outgoing, driven individual to join our team. In this role, you will have to ability to build a strong rapport with clients and the local community.

Duties include but are not limited to:

• Provide customer support both in the clinic and over the phone
• Diary management for Audiologists, schedule, confirm appointments
• Local area marketing & sales
• Writing reports on activities and problem solving
• Minor account management handling day to day transaction with various government departments
• Support Audiologists with administration tasks such as order releasing, filing, undertaking follow-ups, mail management, taking payment
• In clinic hearing device minor servicing & cleaning (Training provided)

Are you the one?

• Proven Ability to reach KPI's
• Proven ability to work as both part of a team and individually
• A warm friendly manner with the best customer service skills
• Ability to connect with all ages
• Energetic ‘can do’ attitude
• Intermediate computer skills (word, excel, browsers)
• Excellent organization and time management skills
• Flexible, pro-active, and maintain a good work ethic
• Excellent written and verbal communication skills
• Excellent attention to detail, highly organized and ability to manage multiple tasks
• Reliable and punctual

What's in offer for you?

• Full-time position 9 am-5 PM Weekdays
• Travel reimbursement when applicable
• Career growth opportunities within the organization
• Better work-life balance

Previous experience in customer service, retail, sales, and/or marketing is preferredbut not essential.

We are looking to fill these positions immediately so, please submit your application, including a cover letter and a current CV. Due to overwhelming responses, only those shortlisted will be contacted.

Must have a valid driver's license and own vehicle.