Customer Service Officer

About Us

Ardex Australia is recognised as the industry leader in the development and manufacture of specialty construction chemicals, adhesives, levelling compounds, waterproof membranes and installation products used by trade and building professionals for substrate preparation, resilient flooring, waterproofing, ceramic tile/stone installation and concrete/facade repair.

The Opportunity

Due to growth, we are excited to invite an experienced Customer Service Officer who thrives on customer interaction to join our National Customer Service team. Reporting to the National Customer Experience Manager and collaborating closely with the sales team, you will play a pivotal role in ensuring outstanding service to both internal and external customers.

Key Responsibilities

• Process orders promptly and accurately, handling over 50 national sales orders daily via phone and email.
• Collaborate across departments to ensure optimal customer engagement and responsiveness.
• Manage inbound calls, addressing customer queries on stock availability.
• Handle complaints efficiently, ensuring follow-up and resolution.
• Update customers on backorder status and provide general administrative support.

The Ideal Candidate

• Demonstrates exceptional communication skills and a customer-centric approach.
• Proficient in MS Office and SAP, with strong attention to detail.
• Excels in time management and data entry.
• Thrives in a fast-paced environment, delivering results with a focus on customer satisfaction.
• Previous experience in high-volume customer service, preferably in the construction industry, is advantageous.

Why Join ARDEX?

At ARDEX, our values guide everything we do: Build Belonging, Fuel Passion, Drive Innovation, Embody Integrity, and Embrace Responsibility.

We are a global family-owned company with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, ongoing training, and genuine career development opportunities. We take great pride in the efforts of our team members who create a supportive team environment and make ARDEX Australia such a great place to work.