Customer Service Officer

CUSTOMER SERVICE OFFICER

ABOUT US:

RBD Building & Maintenance Pty Ltd is a leading specialist in Insurance Repairs and has been for over 30 years. Our high performance Perth Office is seeking an energetic, friendly, and motivated Customer Service star with the ability to excel in quality service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming telephone calls, determine the purpose of the call and forward to appropriate personnel.
• Arrange and make appointments for inspections and repairs.
• Enter data for new insurance claims and update existing records
• Take and deliver messages via e-mail
• Liaise with Customers and Insurers, establishing processes for repair options to houses.
• Liaise with our supervisors, trades and suppliers to schedule repairs
• Resolve customer issues and inquiries as required

ABOUT THE JOB:

• Full-time position
• On-site free parking
• Immediate start
• Training provided

REQUIREMENTS:

• Proficient in MS Office Suite
• Experience in Prime Ecosystem
• Experience in the building and/or insurance industry preferred.
• Excellent telephone manner, and written and verbal communication skills
• Successful candidate must be an Australian citizen or an Australian Permanent Resident.
• Empathy and resilience in assisting members in difficult situations
• Proven ability to build productive relationships with stakeholders and drive valued outcomes
• Strong task planning and time management with competent decision-making skills

If this position interests you, we would love to hear from you.