Customer Service Officer

About The Company
Our client delivers free, personalised advocacy for people with disability, positioning themselves as one of the state's leading provider of individual disability advocacy services.

About The Role
We are searching for a Customer Service Officer/Intake Advocate to provide excellent customer service to their growing customer and client base, managing a wide variety of enquiries.

The assignment will be for 6 months, with the chance to extend, or be offered a permanent role.

Duties

• Manage inbound enquiries via phone, with empathy and efficiency.
• Assisting clients with qualifying for support.
• Admin duties, including amending customer details.
• Providing information about available resources.
• Occasionally making follow-up outboundcalls**.**

Skills & Experience

• Strong communicators who connect effectively with people from all backgrounds.
• Digitally adept individuals with a sound knowledge of systems.
• Motivated learners committed to developing their expertise in the disability field.
• Dependable collaborators with excellent organizational skills.
• Ability to control calls efficiently whilst maintaining empathy.
• Disability Support experience is preferred.
• Contact Centre experience is desired.

How To ApplyIf you are looking for a role where you are helping people every day, then hit apply now and if successful, you will be contacted. You must have a valid Working with Children Check and complete a Police Check prior to starting, to be successful.