Customer Service Officer

Summary of the Job: (Primary function of the job)

• Assist sales in attending customers' needs and expectation
• Execute and follow up sales administrative works
• Maintain proper records of all sales related documents

Job Responsibilities: (Key responsibilities of the job)

• Attend to sales/Program enquiries, prepare and follow up sales quotation and proposal
• Maintain filing of all sales transactions records, quotation, PO, JO, invoice, etc.
• Send finalized Sales quote comprising material cost accepted by customer without markup to SCM to create Business Partner code master data or/and material purchase item BP
• Process job order and other documents until order is closed
• Follow up to ensure closure of quotation
• Follow up delivery schedule and arrange parts delivery to customers
• Attend to and follow up customer's issues until closure.  Escalate to Sales if necessary
• Present sales reports, open PO list, RFQ Tracker, etc
• Manage DO & Invoices
• Support Finance in Debtors AR
• Generate Reports
• Perform tasks as and when assigned

Job Requirements:

• Min ITE/ Diploma (prefer Mechanical)
• Preferably 3 to 5 years in relevant work experience
• Proficient in MS Office/ Excel
• Good communication skills