Customer Service Officer

Job Purpose
Responsible for the accurate and timely preparation, verification and submission of customer invoices based on Delivery Orders (DO), Purchase Orders (PO) and approved sales information, while ensuring proper documentation and coordination with relevant departments.

KEY DUTIES

• To assist the Section Head in managing the day-to-day invoicing activities.
• To prepare and issue invoices based on approved Delivery Orders (DO).
• To prepare invoices based on accurate and approved customer Purchase Order (PO) information.
• To ensure all invoice information is accurate, complete and properly supported by the relevant documents.
• To coordinate with relevant departments to clarify and resolve discrepancies relating to PO, DO, pricing and order information.
• To prepare and process Credit Notes and Debit Notes as instructed and approved by the Section Head.
• To ensure all printed invoices are compiled and submitted on a weekly basis according to the established schedule.
• To maintain proper filing and records of invoices and related supporting documents.
• To monitor outstanding invoicing matters and follow up with the relevant departments when necessary.
• To carry out other assignments as instructed by the Section Head / HOD from time to time.

QUALIFICATION

• Minimum Diploma in Accounting, Finance, Business Administration or related field.
• Candidates with relevant working experience may also be considered.
• Preferably 2 years or more of relevant experience in invoicing, billing, accounts, administration or a related field.
• Experience in a manufacturing environment will be an added advantage.

COMPETENCIES / SKILLS

• Good attention to detail and accuracy.
• Good numerical and documentation skills.
• Able to communicate effectively in Mandarin and English.
• Computer literate, particularly Microsoft Excel and Microsoft Office.
• Good coordination and time management skills.
• Able to work independently and meet deadlines.
• Responsible, organized and able to handle confidential company/customer information.