Customer Service Officer

Key Responsibilities

• Attend to customers’ enquiries via phone, email, WhatsApp, and other communication channels.

• Provide accurate information on products, services, orders, and company policies.

• Handle customer feedback, complaints, and requests professionally and promptly.

• Process customer orders, appointments, or service requests accurately.

• Coordinate with internal departments to resolve customer-related matters.

• Maintain accurate customer records and update relevant systems.

• Perform administrative and customer service-related duties as required.

Requirements

• Good communication and interpersonal skills.

• Customer-oriented, patient, and approachable.

• Able to handle difficult customers and resolve issues professionally.

• Good organisational and time-management skills.

• Able to work independently as well as in a team.

• Good command of English; additional languages are an advantage.

• Positive attitude with a strong willingness to learn.