Customer Service Officer

CUSTOMER SERVICE OFFICER
(Weighbridge Administration)

Based in Gepps Cross, we are looking for a new team member to join our scrap division team in a full-time position as a Customer Service Officer.

About the Role

This is a full-time position with rostered Saturdays. As the Customer Service Officer, you are responsible for the delivery of excellent Customer service to all external and internal customers. You will play a vital role in ensuring the smooth operation of our office, whilst also providing invaluable support to our team. Your exceptional organizational and communication skills will be instrumental in handling the day-to-day office tasks efficiently.

Responsibilities include, but are not limited to:

• Providing high level customer service to our valued customer base, both internal and external
• Processing payments, cash payments, and account transactions
• Cash handling and reconciliation
• Responsible for the operation of the weighbridge, accurately recording all inbound and outbound weights and transactions in a fast-paced environment
• Handle incoming calls, emails, and correspondence, directing them to the appropriate personnel and ensuring timely responses
• Support a range of ad-hoc administrative duties

Requirements to be successful in this position:

Our ideal person will be a friendly, professional, confident communicator with great problem-solving skills. They'll be a fast learner, tech-savvy & well-presented. A person with a strong work ethic, a demonstrated ability to multitask, and performs well under pressure. They'll show initiative but will also happily accept direction. We're looking for someone who is self-motivated & committed, and prides themselves on their customer service and administration skills.

• Demonstrated ability to provide excellent customer service
• Experience in providing a broad range of administration skills with a focus on data accuracy and attention to detail is an advantage but not essential
• Well-developed time management and organisational skills, with the ability to prioritise and organise tasks efficiently, and under pressure with superior attention to detail
• Sound numeracy skills with the ability to carry out accurate reconciliations of financial transactions
• Outgoing, friendly personality with the ability to relate to, and communicate with people from all different cultures
• Highly developed written and verbal communication skills
• Maintain confidentiality on all issues relating to the business and individuals
• Proactive and self-motivated, with the ability to work independently and as part of a team
• Flexibility to work outside of rostered hours/days to cover annual/sick leave, to meet the business needs.

How to Apply: If you are an organised and proactive professional who thrives in a fast-paced environment, we want to hear from you! Please submit your resume, and a cover letter outlining your relevant experience and why you are the best candidate for this role.

We will be reviewing applications on an ongoing basis. Only shortlisted applicants will be contacted via email.