Customer Service Officer

Join a global industry leader and help deliver an exceptional customer experience.

Your new company

Our client is seeking a proactive and customer-focused Customer Support Generalist to join a high-performing team. This is an exciting opportunity for an experienced customer service professional who enjoys building relationships, solving problems, and working collaboratively across multiple departments to achieve outstanding outcomes for customers.

Your new role

As the key point of contact for customers, you will take ownership of enquiries from initial contact through to resolution, ensuring a seamless and positive experience. You will work closely with internal teams including Sales, Technical Support, Supply Chain, Logistics, Finance, and Customer Experience to deliver timely and effective solutions.
Key responsibilities include:

• Managing customer enquiries across pre-sales, post-sales, order management, and support functions.
• Providing professional and responsive customer support via phone, email, and digital channels.
• Maintaining accurate case documentation and customer records.
• Collaborating with internal stakeholders to resolve issues efficiently.
• Supporting digital adoption and promoting self-service solutions where appropriate.
• Identifying opportunities to improve customer experience and business processes.
• Recognising sales opportunities and referring leads to relevant teams.

What you'll need to succeed

To be successful in this role, you will have:

• Previous experience in customer service, customer support, or contact centre environments.
• Strong communication and relationship-building skills.
• A customer-first mindset with a commitment to delivering exceptional service.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and accountability.
• Proficiency in Microsoft 365 applications including Outlook, Teams, Excel, and Word.
• Experience using CRM, ERP, order management, or customer support systems.

What you'll get in return

• Opportunity to join a respected global organisation.
• Supportive and collaborative team environment.
• Ongoing training and professional development.
• Exposure to a diverse range of customers and business functions.
• A culture focused on continuous improvement, innovation, and customer excellence

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.