Customer Service Officer

Wanneroo Patios is a well-established Perth business specialising in the design, supply and installation of custom patios, pergolas, carports.

In addition to our full-service installation business, we also operate a busy supply-only materials division, providing DIY kits, aluminium and flashings to customers and trades through online orders.

We are looking for a Customer Service Officer to join our busy team in Wangara. This is a fantastic opportunity for someone who enjoys working with customers, is highly organised and can confidently manage multiple tasks in a fast-paced office environment.

The role will involve a combination of face to face customer service and general administration, with plenty of variety across the day. You’ll be assisting walk-in customers, handling phone and online enquiries, and providing administrative support to our Design and Scheduling teams.

About the Role

As a Customer Service Officer, you will be providing friendly and professional service face-to-face, over the phone and via email. You will assist with customer enquiries, walk-in customers and general administration, while working closely with our Sales, Design, Scheduling and Administration teams to keep things running smoothly in a busy office environment.

Your day-to-day responsibilities will include:

• Responding to customer enquiries via phone, email and face-to-face.
• Assisting walk-in customers with a range of enquiries, including arranging quotes, processing online orders and directing customers to the appropriate team member when required.
• Providing customers with updates on their projects and installation timeframes
• Liaising with customers regarding site access, preparation and installation requirements
• Coordinating information between customers, installers, suppliers and internal teams
• Following up outstanding information and ensuring jobs continue to progress
• Assisting with scheduling and general administration
• Managing customer queries and resolving issues in a professional and timely manner
• Updating customer and job information in our systems
• Providing general support to the wider office team when required

About You

We're looking for someone who:

• Has previous experience in customer service, administration or a similar role.
• Is confident, friendly and professional when communicating with customers both over the phone and face-to-face.
• Has excellent written and verbal communication skills
• Is organised and able to manage competing priorities
• Has strong attention to detail
• Can remain calm and solution-focused when dealing with customer concerns
• Is comfortable working in a busy environment where priorities can change throughout the day
• Is a team player who is willing to jump in and help where needed

Why Join Wanneroo Patios?

• Join an established and growing Perth business

• Friendly and supportive team environment

• Wangara location

• Monday to Friday, full-time position

If you’re a friendly, organised and reliable person who enjoys helping customers, staying busy and working as part of a team, we’d love to hear from you!

Apply now with your resume and a brief cover letter outlining your experience.