Customer Service Officer

Motherson Lumen (Thailand) Co., Ltd.
Amata City Pluak Daeng Industrial Estate, Rayong
7/542 Moo 6, Map Yang Phon, Pluak Daeng, Rayong 21140
Business Hours: Monday - Friday, 08:00 - 17:30, www.motherson.com

Department: Sale & Customer Service

Principal Accountabilities,

1)      Monitor customer orders, recording details of inquiries, comments and complaints and recording details of action taken and handle for Logistic tasks.

2)      Ensure customers are top priority whether contact is by telephone, electronically or face to face.

3)      Excellent interpersonal skills with the ability to build strong long-term customer relationships.

4)      Ability to listen, handle and resolve all customer complaints in an empathic and professional manner.

5)      Respond promptly and effectively to all customer inquiries and interactions.

6)      Having the responsibility and authority to ensure customer requirements are met in the aspect of obtaining customer scorecards and interpreting the results as input for improvement actions.

7)      Responsibility includes periodically accessing information, downloading from and uploading information to customer portals.

8)      Key in data accurately, and in a timely manner to ensure all customer orders and invoices are processed with nil or minimal error.

9)      Communicate and coordinate with internal departments in a timely and professional manner.

10)  Be proactive, available and extremely reliable always to answer and/or direct requests and unsolved issues to the designated team or sales member ensuring customers remain top priority.

11)  File all necessary documents, EG: Invoices, orders daily.

12)  Coordinate with freight forwarder for import – export documents.

13)  Request and enter forecast data from key customers as required for business needs.

14)  Sources of customer delivery and metrics from key customers and report internally.

15)  Remain positive, accept and respect team members’ differences and pitch in and help as you support a busy customer service team environment.

Qualifications:

1)      Bachelor’s degree or higher in Marketing, Supply Chain, Business or Communication or similar field.

2)      3-5 years of experience in Customer Service, Marketing and/or retail is preferred.

3)      Knowledge of customer service principles and practices.

4)      Understand the necessity of teamwork, initiative, influence, and business competency and negotiation skills.

5)      Attention to detail and accuracy, decision making, problem analysis and problem-solving skills.

6)      Ability to work within a busy team environment and extremely reliable and punctual.

7)      Proficiency in the Microsoft suite of applications.

8)      Proficient in English: speaking, reading, and writing

Employee Benefits

• Housing allowance
• Lunch allowance
• Transportation allowance (no company shuttle)
• Social security
• Group insurance & dental coverage
• Wedding congratulatory gift
• Funeral assistance
• Legal holidays & leave entitlements
• New Year party