Customer Service Officer

Responsibilities:

• 3+ years in high-complexity CS environments (fintech, payments, banking, compliance)
• Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs
• Strong background in email-based support, not just calls/chats
• Experience with Zendesk
• Exceptional written communication (grammar, structure, tone alignment, issue articulation)
• Strong analytical and critical thinking—can investigate, isolate root causes, and propose solutions
• Able to work independently with minimal hand-holding; fast learner with strong process discipline

Requirements:

• Ability to manage high ticket volume while maintaining accuracy
• Understands or can quickly learn core fintech concepts
• Strong reading comprehension of long SOPs and ability to follow them precisely

Pay: RM3,000.00 - RM7,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Zendesk: 3 years (Preferred)
• Customer support: 3 years (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person